ITSM

IT service management (ITSM) is the sum of measures and practices that are necessary in order to achieve the best possible support of business processes by the IT organization. ITSM describes the transformation of information technology to customer and service orientation. Of importance is to ensure and monitor the business services, the visible to the customer's IT services. In this way, continuously the efficiency, quality and profitability of the respective IT organization can be improved.

Benefit from our ITSM market expertise: preparation of studies and requirements documents as ITSM requirement catalogs, ITSM market overviews, ITSM market studies, ITSM specifications, ITSM project plans to individual ITSM consulting services in the field of requirements engineering, tendering assistance, prototyping and software implementation.

ITSM Requierements catalog
An ITSM requirements catalog is a systematic, structured, and if any prioritized list of requirements for an ITSM solution. Gather, formulate and evaluate requirements is the most important step to be able to specify the scope of services to be provided by a project.
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ITSM market overview
With our ITSM market overview, you will get a good overview of the European market by ITSM providers and ITSM service providers. Very suitable as a basis for the provider search as part of a tender or tenders.
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ITSM market study
Our ITSM market study gives you a comprehensive overview of the European ITSM market together with the leading providers, trends, and market trends. Through cooperation with international research institutes, so the international aspects are also covered . Ideal for the selection of an ITSM provider.
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ITSM specifications
The ITSM software specification describes result-oriented, the entirety of the exposures to the supplies and services a contractor within a (project) job . Basically, the contracting authority should formulate the tender specifications. It is then used as the basis to obtaining offers (tender, quotation requests). Our proven ITSM specifications is a big help.
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ITSM project plan
With our proven ITSM project plan template you will get an perfect overview about the recommended project phases, project objectives and project budgets. Also, issues such as stake holder analysis and project setup of an ITSM project are discussed in detail.
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ITSM Workshop request analysis
We assist you in the analysis, description and documentation of your professional, non-professional and technical requirements and give you valuable tips for further procedure and project setup. As a result, you will receive an individualized request catalog, as well as a proposal for a rough project plan.
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